Refund Policy for ValueDam Online Marketplace & Classified Ads Site.
Effective Date: 16/06/2023.
Thank you for shopping at ValueDam. We want to ensure your complete satisfaction with your purchase. Please read our refund policy carefully to understand your rights and obligations regarding refunds and returns.
1. Refund Eligibility:
1.1. Products must be returned within 5 days from the date of delivery.
1.2. The item must be unused, in its original condition, and in the original packaging.
1.3. Proof of purchase or order confirmation must be provided.
2. Refund Process:
2.1. To initiate a refund, please contact our customer support team within a day of receiving the product. You can reach us via email: support@valuedam.com.ng
Or
WhatsApp: +2349069914327
2.2. Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. 2.3. Please securely package the item and include the number on the package.
2.4. Send the item back to the address provided by our customer support team.
2.5. Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
2.6. If the returned item meets all the requirements, we will process the refund within 5 business days.
2.7. Refunds will be issued in the original form of payment used during the purchase.
3. Non-Refundable Items:
3.1. Certain items are non-refundable. These may include but are not limited to:
- Digital products or services that have been accessed or downloaded.
- Perishable goods.
- Customized or personalized items.
- Gift cards or vouchers.
- Items marked as final sale or clearance.
4. Shipping Costs:
4.1. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
4.2. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
5. Damaged or Defective Products:
5.1. If you receive a damaged or defective product, please contact our customer support team within 2 day of delivery.
5.2. We may require photographic evidence or a detailed description of the issue to process your refund or replacement.
6. Cancellation Policy:
6.1. Orders can be canceled within 1 hours of purchase. Please contact our customer support team as soon as possible to request a cancellation.
6.2. Once an order is shipped, it cannot be canceled, and the refund policy mentioned above will apply.
7. Changes to the Refund Policy:
7.1. ValueDam reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.